Mastering IT Infrastructure with Comprehensive Managed Services
Keep your IT infrastructure under proactive management
Managed IT services play an essential role in providing companies with proactive management of their IT environment, without lifting a finger.
IT MANAGED SERVICES
IT doesn't have to be complicated
Leave your IT infrastructure to us, and benefit from specialized expertise, proactive management, controlled costs and greater focus on your core business.
- Site network and VPN management
- Security and antivirus management
- Workstation management
- Windows server management
OUR SERVICES
Our IT managed services
We're aware of the IT hurdles that many companies have to overcome, and we offer management services to simplify your day-to-day operations.
Physical server management and maintenance
We supervise, configure, maintain and optimize your physical servers.
Layer management
We manage infrastructure layers such as VMware, Citrix and Hyper-V.
Messaging system management
We support messaging platforms such as Exchange and Office 365.
Cloud infrastructure management
This includes management of virtual servers and cloud storage services.
Operating system management
We manage systems such as Windows, Linux and MAC.
Data storage device management
We ensure the availability, integrity and performance of stored data.
Frequently asked questions
You've got questions, we've got answers. Here are the questions we get asked the most.
What are managed IT services?
Managed IT services are proactive IT outsourcing services provided on a monthly subscription basis. Typically, these services consist of outsourced management of a company's IT workload, where an external provider (e.g. XMA Solutions) proactively and continuously takes charge of various aspects of their IT infrastructure. This often includes management of network infrastructure, servers, storage systems, workstations and IT security.
What are the benefits of managed IT services?
The benefits of managed IT services are numerous: they offer unlimited 24/7 user support, proactive management of updates on workstations and servers, proactive management of backups, peace of mind for businesses, and much more.
How much can managed IT services cost?
We offer several packages, with prices varying according to the level of service required. The cost of managed services is determined by several factors: the number of users to be supported, the number of computers and servers to be kept up to date, the number of backup solutions required, and the number of business sites to be supported.
What types of services are included in managed IT service offerings?
XMA Solutions offers tailor-made solutions to its customers, including:
- User support (Help Desk)
- Network infrastructure management
- IT asset management (workstations and servers)
- Service management (Active Directory, M365, Terminal Servers, etc.)
- Consulting services
- Recommendations based on IT best practices
Are managed IT services right for small businesses?
Managed IT services are designed for all business sizes, but they are the ideal solution for SMBs. These services enable small and medium-sized businesses to benefit from the full expertise of a seasoned IT team, at a fraction of the cost of hiring a single IT specialist. This gives them a competitive edge by guaranteeing optimal management of their IT systems without the heavy payroll costs associated with employing specialized in-house staff.
What's the difference between managed IT services and traditional IT support?
Traditionally, IT support has been offered to businesses under a reactive model, often described by terms such as "time and material", "banked hours", or "ticket billing". Managed IT services, on the other hand, include not only the majority of reactive tickets, such as user support, but also many proactive tasks, such as updates to workstations, servers and network equipment, as well as daily backups and test restorations.
CASE STUDY
Interested in how our solutions fit into your reality?
Find out how our managed IT services have maximized our customers' performance through a case study.
Ready to start exploring your options?
Contact us today to speak with a member of our team.
