IT Technician

Who we are

Founded in 2009, XMA Solutions has established itself as a reference in and around Montreal, thanks to its product and service offerings dedicated to office process optimization.

Our team supports companies in Quebec and Ontario in their quest for operational excellence, by proposing technological solutions adapted to their reality and aligned with their vision. In particular, we offer solutions for digital transformation, IT services, sales consulting and printing.

Your role

As an IT Technician, you will be responsible for a variety of tasks, including the installation, configuration and support of customer equipment, such as printers, multifunction printers (MFPs), wide-format printers and scanners. You'll bring your expertise directly into the field, resolving problems efficiently and guaranteeing exceptional service to our customers. Your solid IT knowledge and field service experience will make you a valuable asset to our team.

Your responsibilities

• Perform printer installation, configuration and training of Xerox equipment at customer sites (scanning, cloud solutions).
• Configuration and training using control software (TeamViewer and/or zoom).
• Troubleshoot problems related to customer installations.
• Communicate appropriately and effectively with customers by telephone and in person.
• Install software at customer sites (Xerox Device Agent, printer driver, cloud and digital transformation solutions).
• Support users in various situations, in most cases remotely.
• Troubleshoot incidents related to core applications (internal).
• ERP and CRM configuration and management.
• Support users with cell phones.

Training and skills

• College diploma in computer science or equivalent.
• Minimum 2 to 3 years' proven experience in a similar role, with good experience in installing printers and multifunction printers (MFPs).
• Experience with document management systems.
• Hardware and software troubleshooting skills for laptops, desktops and printers.
• Bilingualism required.
• Dynamic and passionate about customer service.
• Excellent communication skills and customer orientation.
• Good analytical and problem-solving skills.

Essentials (if you have these, we want to talk to you!)

• Post-secondary degree or diploma - We welcome new graduates with enthusiasm!
• Excellent interpersonal skills: you enjoy meeting new people and can easily build relationships.
• Expertise in technology: you understand technical products and can explain information clearly and simply to non-technical people.
• Creativity and problem-solving: you have a natural curiosity and a passion for personal and professional growth.
• A valid driving license and a vehicle are required.
  
  

Terms and conditions of employment

• Compensation from $55,000 to $70,000 (depending on experience), including a car allowance expense account and benefits.
• Professional development opportunities within a company renowned for its learning and career advancement opportunities.
• Flexibility, freedom and autonomy, while being supported by a world-class leader.
• A dynamic corporate culture focused on mentoring and team building.

Schedule

• 5 days a week on the road in contact with customers.
• Working hours Monday to Friday, 8.30am to 5pm.